Terms of Service

ResumeStart is an AI-powered resume builder operated by mybedigital (“we,” “us,” or “our”). We provide tools to help you create, edit, export, and manage professional resumes.

You must be at least 16 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement and that you have the legal authority to enter into these Terms.

We set the minimum at 16 rather than 13 so that a single rule works everywhere we operate: several EU member states set the age of digital consent at 16 under the GDPR. A resume builder is not a service intended for children, so we would rather raise the minimum than collect dates of birth from everyone in order to police a lower one.

If you believe someone under 16 is using the Service, contact us at hello@resumestart.ai and we will close the account and delete the associated data.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at hello@resumestart.ai if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

We offer a free plan, a Pro subscription, and a Career+ subscription. Current prices and feature limits are always shown on our Pricing page, which prevails if anything here becomes out of date.

• Free plan: Includes a limited number of resumes, exports, and AI actions. Some limits reset monthly, some daily, and some are one-time allowances for the life of the account. The Pricing page lists the current figures. Accounts created before September 7, 2026 keep the limits that applied when they signed up.
• Pro plan: $5 for your first month, then $18 per month. A $36 every-3-months option is also available.
• Career+ plan: $60 per month, flat — there is no introductory discount. Career+ includes everything in Pro plus human coaching services: one live mock interview per month with a real coach, a professional resume review, and direct messaging with your coach. Unused monthly coaching sessions do not carry over to the following month.
• Automatic renewal. All subscriptions renew automatically at the end of each billing period until you cancel. By subscribing you authorise us, through our payment processor Stripe, to charge your payment method on a recurring basis. Monthly plans renew every month; the 3-month plan renews every three months. Where an introductory price applies, it covers the first billing period only and the plan then renews at the standard rate shown at checkout. We show the renewal amount and how often it recurs on the checkout page before you pay, and your renewal date is always visible in your Billing settings.
• Cancelling. You can cancel at any time, in one step, from your Billing settings. Cancellation stops future renewals; you keep paid access until the end of the period you have already paid for. We do not require you to call, email, or chat with anyone to cancel.
• 14-day money-back guarantee. If you are not satisfied with your first paid subscription purchase, contact us within 14 days of that first charge at hello@resumestart.ai and we will refund it in full. For the software side of the Service the guarantee is unconditional: it does not depend on how much you used it, how many resumes you built, or whether you downloaded any files. It applies once per customer, to a first subscription purchase, and does not apply to renewal charges after that first billing period. Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.
• One exception, for human coaching. Career+ includes time with a real coach. Once you have used a coaching session in a billing period, that session has been delivered by a person and cannot be returned, so the money-back guarantee no longer covers that period — you can still cancel to stop future renewals. If you have not yet used a session, the guarantee applies in full. Our separate Interview Sprint coaching service has its own guarantee — see Section 5.
• Price changes. Prices are quoted in USD and may change. If we change the price of a plan you are already subscribed to, we will give you at least 30 days' notice by email before the new price applies to you, and you may cancel before it takes effect. Changes never apply retroactively to a period you have already paid for.
• Failed payments. If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. If it remains unpaid, the subscription may be cancelled.
• Taxes. Prices exclude any sales tax, VAT, or GST that may apply in your jurisdiction. Where we are required to collect it, tax is calculated and shown at checkout.
• All payments are processed securely by Stripe. We never receive or store your full payment card details.

Interview Sprint is a one-time, paid coaching service ($299 at time of writing; see the Interview Sprint page for current pricing) delivered by a human coach, not AI. It typically includes two live mock interviews, a human-reviewed resume rewrite, a pre-interview game plan, and an exit packet you keep.

• Live sessions & recordings: Sessions take place over a third-party video conferencing tool of your coach's choosing and may be recorded so you can review them afterward. By booking, you consent to your sessions being recorded. We do not permanently host these recordings ourselves — links are shared with you directly by your coach.
• Coach access to your information: To deliver the service, the coach assigned to you can see the resume, brief, and notes you provide for your Sprint, and any messages you exchange with them through our coaching messaging feature.
• Money-back guarantee: If the Sprint wasn't worth it, tell us before your coach marks it complete and we will refund you in full. Once your Sprint is marked complete, the guarantee no longer applies. Approved refunds are processed to your original payment method, typically within 1–2 business days.
• Scheduling: Session times are coordinated directly with your assigned coach through your coaching dashboard. Please give as much notice as you can if you need to reschedule.
• As with all of our Services, we make no guarantee that coaching will result in a particular interview outcome or job offer.

We offer an optional Chrome extension that fills job application forms on supported applicant tracking systems using the resume data already in your ResumeStart account. Installing it is entirely your choice and the rest of the Service works without it.

• What it can access. The extension runs only on ResumeStart and on the job application sites it supports (for example Greenhouse, Lever, Ashby, Workday, iCIMS, Taleo, SmartRecruiters, Workable, BambooHR and similar). On those pages it can read the form fields in order to match them and write your information into them. It does not run on other websites, and it does not read your browsing history.
• When it does anything. The extension only fills a form when you click to fill it. It does not submit applications on your behalf without your action.
• AI-assisted fields. For questions we cannot map directly, the extension may send the relevant field labels and your resume content to our servers for AI-assisted matching. This uses the same AI providers listed in our Privacy Policy.
• Authentication. The extension connects to your account using a long-lived token you generate and paste in yourself. Treat that token like a password. You can revoke it at any time by generating a new one from your account settings, which immediately invalidates the previous token.
• Your responsibility for what you submit. You remain responsible for reviewing every application before submitting it. Autofill can mis-map a field or carry over information that does not fit a particular employer's question. Submitting inaccurate information to an employer is your responsibility, not ours.
• Third-party sites. The job sites the extension works on are operated by other companies and governed by their own terms. Use the extension in a way that complies with those terms. We are not responsible for changes those sites make that break autofill, and we do not guarantee continued compatibility with any site.
• Fair use. Paid plans include unlimited autofill for normal job searching, subject to a fair-use ceiling of 100 autofills per day. The ceiling exists to stop automated abuse, not to limit genuine use — a typical job search involves far fewer applications than this in a single day, so you are unlikely to notice it. Free-plan allowances are shown on our Pricing page. We will give reasonable notice before lowering a published allowance.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations.
• Upload or submit false, misleading, or fraudulent resume content.
• Attempt to reverse-engineer, scrape, or otherwise extract data from the Service.
• Circumvent, disable, or interfere with security-related features of the Service.
• Use automated bots, scrapers, or crawlers to access the Service without our prior written consent.
• Upload content that infringes third-party intellectual property rights or contains malware, spam, or harmful code.

You retain ownership of all resume data, documents, and other content you create or upload (“Your Content”). By using the Service, you grant us a limited, non-exclusive, worldwide license to store, process, and display Your Content solely for the purpose of providing the Service to you.

We do not sell Your Content to third parties or use it to train AI models without your explicit consent.

The Service uses AI to assist with resume writing, tailoring, and suggestions. You are solely responsible for reviewing, editing, and verifying any AI-generated content before use. We make no warranty that AI outputs are accurate, complete, or suitable for your specific purpose.

The Service, including its design, code, templates, trademarks, and branding, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Service without our prior written permission.

Our resume and cover letter templates, layouts, visual designs, prompts, and underlying source code (collectively, “Templates”) are proprietary and protected by copyright, trademark, trade secret, and other applicable intellectual property laws. No one is permitted to steal, copy, clone, reproduce, or redistribute our Templates.

• You may not scrape, crawl, harvest, mirror, or otherwise systematically extract Templates, design assets, or other Service content, whether by automated means (bots, scrapers, crawlers, headless browsers) or manual means, without our prior written permission.
• You may not reverse-engineer, decompile, or attempt to derive the source code, structure, or design system behind our Templates.
• You may not use Templates or derivatives of them to build, train, or offer a competing product or service.

We actively monitor for unauthorized scraping and crawling activity and reserve the right to rate-limit, block, or permanently terminate access for any account, device, or IP address engaged in such conduct, without prior notice.

If we identify illegal crawling, scraping, or misappropriation of our Templates or other proprietary content, we reserve the right to pursue all available legal remedies — including injunctive relief and damages — and we will fully cooperate with law enforcement agencies in any resulting investigation or prosecution.

The Service integrates with third-party providers including Stripe (payments), Supabase (authentication and data storage), and OpenRouter (AI routing for resume features). If you use Interview Sprint, live sessions also take place over a third-party video conferencing tool chosen by your coach. Use of those services is subject to their respective terms and privacy policies.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or that any resume will result in employment.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or lost profits, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages, and nothing in these Terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer-protection law. Where such a law applies to you, our liability is limited to the least the law permits rather than excluded.

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice to our designated agent at hello@resumestart.ai.

Your notice must include:

• Your physical or electronic signature.
• Identification of the copyrighted work you claim has been infringed.
• Identification of the material you claim is infringing, with enough detail for us to locate it (for example, the URL of the page).
• Your name, address, telephone number, and email address.
• A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.

We will review complete notices promptly and may remove or disable access to the material. We will make a reasonable effort to notify the person who posted it, who may submit a counter-notice containing their signature, identification of the removed material and where it appeared, a statement under penalty of perjury that its removal was the result of mistake or misidentification, and their contact details and consent to jurisdiction. If we receive a valid counter-notice we may restore the material unless the original complainant notifies us that they have filed a court action.

We may terminate the accounts of users who are the subject of repeated valid infringement notices.

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion. You may delete your account at any time from your account settings. Upon termination, your right to use the Service ceases immediately.

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Service or by email. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the courts of Ontario, Canada for any dispute arising out of or relating to these Terms or the Service.

Nothing in this section removes any right you have to bring a claim in the courts of your own country of residence, or to rely on mandatory consumer-protection laws that apply to you there, where the law of that country gives you that right regardless of this agreement.

Talk to us first

Before starting formal proceedings, email us at hello@resumestart.ai with a short description of the problem and what you would like us to do. We will respond within 30 days. Most issues are settled this way, and we would rather fix something than argue about it. This step is a courtesy, not a barrier: it does not stop you going to court, and it does not pause any deadline that applies to your claim.

Optional arbitration

If talking does not resolve it, you and we may both agree to settle the dispute by binding arbitration before a single arbitrator under the rules of the ADR Institute of Canada, seated in Ontario. Arbitration is often faster and cheaper than court, and we will pay the arbitrator's fees for any claim under CAD $10,000.

Arbitration is entirely optional and requires your agreement at the time of the dispute. You are not giving up anything by accepting these Terms:

• You keep your right to take a dispute to court, including small-claims court, and you keep your right to participate in a class proceeding.
• Nothing here waives any right you have under consumer-protection law. In Ontario, section 7 of the Consumer Protection Act makes a term that bars a consumer from court or from a class action unenforceable, and Quebec prohibits mandatory consumer arbitration outright — so we do not ask for one. If you live elsewhere and your local law gives you similar rights, those rights apply too.
• Either of us may always go to court for an injunction to stop ongoing misuse of intellectual property, and either of us may bring a claim in small-claims court instead of arbitrating.

We have written this section as an option rather than an obligation on purpose. A mandatory arbitration and class-action waiver is unenforceable against consumers in much of Canada, and we would rather tell you plainly what your rights are than print a clause that would not hold up.

If you have any questions about these Terms, please contact us at hello@resumestart.ai.